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Shipping Information

Will my orders be discreet when arriving?

All GirlsReact shipments are discreetly packaged in generic cardboard boxes or UPS/USPS supplied packaging. No company names or logos will appear on the return address when received. Shipments from our warehouse will make no mention of the nature of the contents, EXCEPT when required by international customs regulations. For international shipments (canada), where we must describe package contents, the descriptions are generic.

When will my order arrive?

Orders placed during business days (Monday - Friday) will be shipped on that same business day, as long as it is processed before 1pm Mountain time. All other orders shipped after 1pm will leave our warehouse the following business day. Customers will receive an email confirmation once your order has shipped.

Do you offer expedited shipping?

For your convenience you can choose to have your shipment expedited. Standard expedited shipping rates apply. We offer 3 day ground or 2nd day and next day air.

How do I return an item?

Due to health and Hygiene concerns we cannot accept returns on items that have been opened or used. Only items damaged during shipping can be returned for an even exchange or store credit. For more detailed info on our return policy page.

What are shipping costs and methods?

We apply standard shipping rates that are calculated by size and weight of your order. You can select to have your item shipped via United States Postal Service (USPS) or by Federal Express (FedEx).

What countries do you ship too?

At the current time we only ship to the US and Canada.

How do I qualify for free shipping?

We offer free shipping on all orders over $75 (USD). Otherwise, we will occasionally offer promotional shipping discounts from time to time. Please join our mailing list to be aware of discounts and promotions.

What if I’m not home when my order arrives?

Standard procedure is for your mail person or courrier to make a 2nd attempt to deliver your goods. Otherwise they may leave a notice for you to pick up your package(s). You can rest assured the package will not have any reference to the type of items inside.

If i am ordering outside the U.S. Will i be charged for Customs & Import fees?

Along with most online merchants, Girls React does not cover the cost of customs and import fees. Any additional costs charged by your country of delivery (Canada) is outside of our control. The customer will be responsible for payment of any such import duties and taxes. Please note: that we do not have control over these fees and cannot predict the amount.

What if an item is on backorder?

We will notify you of any item on backorder once you place your order. You will not be charged for an item on backorder. Once an item returns to stock we will notify you and apply the charges.

Can I cancel an order after I place it?

You can cancel an order at any time. If it hasn’t shipped you will not be charged anything. If it has shipped already, you will be refunded minus the shipping charges.